What Hempstead Homeowners Say About Dalton Heating & Air Hempstead
When we finish a job in Hempstead, the feedback we hear usually comes down to a few things: the price matched the quote, the technician showed up when we said he would, and the system works. That’s the whole job, really. We don’t run review campaigns or offer discounts for kind words. What you’ll read below is the kind of thing customers tell us after a repair holds, an install goes in clean, or a furnace fires up on the first try in December. Marco Benitez and the rest of the Dalton Heating & Air Hempstead team earn that feedback one service call at a time.
Recent Reviews
Our AC quit during a July heat wave and the house hit 88 degrees by noon. Dalton had a technician out the same afternoon. He found a failed capacitor, showed me the old part and the price before touching anything, and had the system cooling again in under an hour. The written quote matched the invoice exactly.
Mark S.
Hempstead Village
The technician walked me through the refrigerant recharge before doing it, explaining that topping off the cooling fluid is what lets the system actually reach the temperature on the thermostat. He found a small leak at a Schrader valve, replaced the core, and rechecked pressures. No upsell, no pressure. Just the work, done right.
Rachel M.
Uniondale
We needed a heat pump installed and got quotes from three companies. Dalton wasn’t the cheapest and wasn’t the most expensive, but they were the only ones who gave us a fixed written price with a set install date. The crew arrived in the window, laid down floor protection, and had the system running by late afternoon. Carrier unit, very clean lineset work.
Nicole W.
Hempstead Gardens
Our furnace was short cycling on a cold February night. Marco came out himself, diagnosed a dirty flame sensor, cleaned it, and showed me how the part reads the burner flame to keep the system running safely. He charged what he quoted over the phone. That kind of straight talk is why I’ll keep calling Dalton in Hempstead.
Nisha G.
South Hempstead
I’d been told by another company that my 12-year-old Lennox AC needed a full replacement. Dalton sent a tech who traced the actual problem to a bad contactor and a low charge caused by a leaky service valve cap. Total repair was a few hundred dollars instead of thousands. The system has run fine all summer. They earned a customer for life.
Mark S.
West Hempstead
Called at 11pm when the heat stopped and a real person answered. Not a voicemail tree. They dispatched a tech who arrived before 1am, replaced an ignitor on our Goodman furnace, and had warm air moving through the house before he left. He even showed me the invoice breakdown and explained the one-year written guarantee before I signed.
Rachel M.
Hempstead Village
Why Customers Trust Us
The reviews above share a common thread: the price was in writing before the work started, the technician explained what he found in plain language, and the repair held. That’s not luck. It’s The Garrison Standard, the operating code every Dalton Heating & Air Hempstead technician follows on every job. The Garrison Code requires five things on every call: arrive inside the stated window, put the price in writing before starting, do the job by the book, leave the site clean, and stand behind the work for a full year. That last part is our 365-Day Done Right Promise. If a repair we make doesn’t hold within a year, we come back at no charge. No fine print about 30 days. No pro-rated labor. You also get a written guarantee on every repair, not as an upgrade, because it’s simply how we work. Marco Benitez owns this Hempstead location and is accountable for every truck that rolls out. When customers like Mark, Rachel, Nicole, and Nisha say the invoice matched the quote and the tech did what he said, that’s the standard working the way it was designed to. Need AC repair, furnace repair, or a heat pump installation in Hempstead? Call (516) 559-4840 and you’ll get a live person, a straight answer, and a price in writing before any work begins.
Written by Marco Benitez, Owner at Dalton Heating & Air Hempstead, serving Hempstead and surrounding Nassau County communities since 2003.